Everything you need to know before you own a piece of the Archive. Still have a question? Message me anytime:
📧 ramontrif@gmail.com · 📱 Call/Text 682-202-3271 · 💬 the message form on this page.
📦 ORDERS & TURNAROUND
How do I order an original from the Archive?
Open the Archive Entry you want and use the Own This Original $125 button. In the PayPal note, write the Archive Entry number (for example, EXE-052) so I know which piece is yours.
How do I order a custom EXE?
Send me your idea (character or OC, medium, size, color palette, details) by email, text or the message form. I'll confirm your idea and total, and then you check out. See the Commissions page for full details.
How long does it take?
Your piece is ready in about 1 week. After that it ships (see below).
🚚 SHIPPING
Is shipping included?
Yes. Standard shipping and framing are included with every original and custom EXE.
How long does shipping take?
Standard shipping takes 3 to 5 business days after the 1-week turnaround. A tracking number is provided with every order.
Can I get it faster?
Yes. Faster shipping is available for an extra fee. Just ask before you check out.
🖼️ FRAMED & READY TO HANG
How does my original arrive?
Every original ships framed and matted, ready to hang. The first photo below is a real EXE original (Gogeta) in its Static Obsidian frame. The others are previews showing how other pieces look in different frame finishes. Frame finishes may vary from piece to piece.
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💾 DIGITAL EDITIONS & CERTIFICATE
How do I receive a Digital Edition?
The high-res digital file is sent to you by email.
What is the Certificate of Authenticity?
Every piece comes with a digitally signed certificate of authenticity, emailed to you along with your digital file. It confirms your piece is a genuine, hand-drawn EXE Arts original.
What comes free with a Custom EXE?
The high-res Digital Edition of your piece ($25 value), your own EXE lore video ready for TikTok, Reels or Shorts, and an original EXE soundtrack made for your video.
🛡️ DAMAGE & REFUNDS
What if my frame or art arrives damaged?
Contact me with photo proof of the damage. I will either refund you or create a new piece and have it delivered to you.
Can I buy a piece that has already been claimed?
Yes. Every EXE is hand-drawn, and I can recreate any piece in the Archive for you.
🎨 ABOUT THE ART
Is the art digital or traditional?
Traditional. Every EXE Disasterpiece is hand-illustrated and painted, never digitally generated. The standard size is 5.9 x 8.3 in, and larger sizes are priced on request.
Can I share my piece?
Of course! Tag @exearts so the Archive can grow. 👁️
